Refund policy

Last Updated: May 2026

At Tyler Neale Shop, all products are made-to-order through Printify’s premium print-on-demand service. Because each item is custom-printed specifically for you, we do not accept returns or exchanges for change of mind, wrong size selection, or color preference, unfortunately.

Defective or Damaged Items

We stand behind the quality of every product. If your item arrives damaged, misprinted, or defective due to a manufacturing error, we’ll make it right.

Contact us within 30 days of delivery.
Send clear photos showing the issue along with your Order Number.
No need to return the item — we’ll review your photos and either issue a free reprint or a full refund.

Please note: We cannot accept responsibility for issues caused by incorrect sizing chosen by the customer or normal wear and tear.

Cancellations

Orders can only be cancelled within 1 hour of purchase before production begins. After that, we are unable to cancel or modify orders.

Shipping & Delivery Issues

If your package is lost in transit or marked as delivered but never received, please reach out. We’ll work with Printify and the carrier to resolve it as quickly as possible.